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Big Island FCU
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Security Alerts


May 4, 2018 - Important notice about the zippy's security incident

Big Island Federal Credit Union is aware of the recent security incident involving the credit and debit card processing system at Zippy’s Restaurants in Hawaii from November 23, 2017 through March 29, 2018. Zippy’s learned of the incident and began an investigation with the help of independent computer forensic experts.

To ensure the overall safety of our members' accounts, Big Island FCU maintains systems and monitors transactions to reduce the risk of fraudulent transactions. We have identified the Big Island FCU credit and debit cards that appear to be at risk. To ensure the overall safety of our members' accounts, we are contacting all impacted members.

Members are encouraged to:

  • Monitor their accounts closely and frequently
  • Report any unknown or suspicious transactions immediately to us at 808.935.9778 to eliminate any liability for fraudulent activity on their accounts.

Zippy’s Restaurants has posted additional details regarding the data compromise on their website. For more information, please visit their website at:

We will never send you an email or text message requesting that you provide us with account numbers, passwords, PINs or other personal information or send an email regarding account deletion or deactivation, debit card and credit card deactivation or activation. And, we will never call you and ask you to provide us with information we already have available to us such as account numbers, passwords, PINs or other personal information.