Privacy Policy

Big Island Federal Credit Union is committed to protecting the privacy of our members and other visitors who use our website. We value your trust and handle all personal information with care. We use the information you provide online to respond to your needs, service your accounts, and provide you with information about other services.

To learn what Big Island Federal Credit Union does with your personal information, please view our Privacy Notice here, or contact us at (808)935-9778 or write us at:

Big Island Federal Credit Union
66 Lono Street
Hilo, HI 96720

Online privacy statement

We may use your personal information to provide and improve our products and services, to respond to your requests and communications, to manage your prefences, and to process transactions and payments.  We may also use web analytics services to help us analyze site usage and improve the user experience. These services do not collect personal information about a user. Rather, they employ "cookies", which are files placed on your computer to generate information about your use of the website. The cookie provides information about your use of the website (including your IP address), which is transmitted to us or to our analytics provider. You may set your browser to refuse cookies, but if you do so, not all features of this site may be fully functional for you.

The type of personal information we collect from and about you online will depend on how you interact with us and may include:

• Contact information such as name, mailing address, email address, telephone, and mobile number(s)
• Account application information such as credit and income information
• Identifiers such as social security numbers, account number(s), driver’s license number (or comparable) or other information that identifies you for ordinary business purposes
• Access authorization such as username, PIN and passcode and security questions and answers
• Information from your computer, smartphone, tablet, or other mobile device such as Internet Protocol (IP) addresses, browser type, version, language, and display/screen settings
• Information about how you use and interact with our site and mobile app (for example page visited, links clicked)

third-party links

To provide you with easy access to information, Big Island Federal Credit Union may provide links to other websites such as insurance companies or government agencies. These links are provided as a convenience to our members. We do not guarantee or endorse any of the content in these links, and Big Island Federal Credit Union does not represent either the third party or the member if the two enter into a transaction. The privacy and security policies on these linked websites may differ from those practiced by Big Island Federal Credit Union. We encourage you to read the privacy policies of all websites you visit, especially before providing any personal non-public information.

our mobile app and your location data

Our mobile banking app periodically collects, transmits, and uses geolocation information to support features that prevent fraudulent card use and alerts, but only if you expressly authorize collection of such information. You may choose whether geolocation information can be monitored on a continuous basis in the background, only while the app is being used, or not at all. You can change your location permissions at any time in your device settings.

children's online privacy protection act

We do not knowingly solicit or collect data from children under the age of 13, and we do not knowingly market to children. We recognize that protecting children’s identities and online privacy is important and that responsibility rests with both the credit union and with parents. If you suspect that your child has provided personal identifiable information to us, please contact us so we can allow you the opportunity to review and delete the information.

protecting your personal information

To protect personal information from unauthorized access and use, we use security measures that comply with applicable federal and state laws. These measures may include physical, electronic, or procedural safeguards, as well as oversight of our third-party service providers to ensure personal information remains confidential and secure. In the event of a data breach, we will provide timely notification, in accordance with applicable laws.

We will never call, email, or otherwise contact you and ask you to disclose sensitive financial information. We already have your information and will not ask you for it. In cases when you initiate a call to our credit union, we may ask you questions to verify your identity, but we will never contact you and ask you for this type of information.

what members can do to help

Members can help protect their private information by following these simple guidelines:

• Protect your account numbers, plastic card numbers, PINs (personal identification numbers) or passwords. Never keep your PIN with your card, which can provide free access to your accounts if your card is lost or stolen.
• Use caution when disclosing your account numbers, social security numbers, etc. to other people. If someone calls you explaining the call is on behalf of the credit union and asks for your account number, you should beware. Official credit union staff will have access to your information and will not need to ask for it.
• Keep your information with us current. If your address or phone number changes, please let us know. It is important that we have the current information on how to reach you. If we detect potentially fraudulent or unauthorized activity or use of an account, we will attempt to contact you immediately.

You can update your contact information through our Online Banking site, or complete our Change of Address Request Form and submit it to:

Big Island Federal Credit Union
66 Lono Street
Hilo, HI 96720