Debit Card Security

Express Check Cards (debit cards) are a remarkable convenience that is being used by more and more people today. As with credit cards, criminals have found ways to victimize people who use them. We do not want you to become their next victim.

 

Safety at the ATM

 

• Observe the area for anything suspicious before you approach the ATM. If you notice anything out of the ordinary, visit the ATM later or use one of our other ATM locations. Help us make your use of the ATM safer by reporting any unusual occurrences or discrepancies as soon as possible.
• Lock your vehicle when you leave. Someone seeing you approach the ATM may enter your car behind your back and wait for you to return.
• Have your Check Card in hand as you approach the machine.
• Avoid reaching into your wallet or purse in front of the machine. Someone could snatch it while you are distracted.
• Avoid counting cash while at the ATM.
• When using a drive-up ATM, lock your doors and roll up all but the driver's window. Pull up close to the ATM so no one can walk on that side of your car.
• If using an ATM after dark, make sure the ATM is extremely well-lit and in a busy area. If someone else is using the machine, wait in your car with the doors locked until they are finished.
• When waiting in line at an ATM, stand at least six feet away from the person using the machine. Be considerate of their security and privacy concerns.

Protecting your Check Card and your account

 

Check Cards can be used three ways – for purchases at most merchants that accept Visa cards, for purchases through electronic Point-of-Sale (POS) terminals, and at an ATM. That means you should take the same precautions as you would for a BIFCU Visa Credit Card...

• Sign the back of your card as soon as it arrives. BIFCU's card activation feature helps prevent unauthorized use before your card arrives.
• Remember your PIN (Personal Identification Number). Don't write it on your card or keep it in your wallet. Without the PIN, a stolen card cannot be used to get cash at an ATM or be used to make purchases at electronic POS terminals through ATM networks.
• Carry your card separately from your wallet. This prevents loss of your card if your wallet is stolen or tampered with.
• Keep your Check Card number concealed in a check-out line. If merchants are still using charge slips with separate carbons, take the copies and destroy them.
• Only use your card at merchants you know and trust. A large number of Check Card disputes involve online businesses without adequate internal controls.
• Reduce the number of Check Cards and ATM cards you carry. Keep an emergency phone list of Check Card companies to contact in case your Check Cards are lost or stolen.
• Do not give your Check Card number out over the phone unless you initiated the call. No financial institution personnel will ever ask you for your Check Card number. The financial institution already has it.
• Store your receipts in a safe place and compare them with your account statement each month.
• Open your monthly account statement immediately every month and verify all transactions. The faster you spot a problem and report it to us, the sooner we can stop the loss and investigate the problem.  
• Do not give out your card number online unless the site is secure (look for a closed lock at the bottom of your browser).
• After you activate your new cards, make sure you completely cut up your old cards before throwing them away. Cut them through the magnetic strip and through the numbers in two directions.
• Notify us in advance of your change of address in writing.
• Report loss, theft, or fraudulent activity immediately.

If you detect fraud or lose your card

 

If you detect loss, theft, or unauthorized use on your BIFCU Express Check Card, report it immediately by calling 800/472-3272. The faster you report it, the faster we can shut off the card number, stop the losses, and order you a replacement card(s).  See the Federal Trade Commission Facts for Consumers - Credit, ATM and Debit Cards: What To Do If They're Lost or Stolen at http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre04.shtm for more detailed information.

 

For disputed transaction amounts or problems with merchants, the procedure is different. For these, you would notify us in writing as soon as possible.  There is also information on handling card disputes contained with your statement every month.

 

Security measures BIFCU takes

 

At BIFCU, we use every tool available to keep your Express Check Card and the accounts it can access secure. Here are just some of the measures we take...

• Card activation – For security reasons, when you get a new or replacement Express Check Card in the mail the card must be used at an ATM before it is activated for making purchases.  Your Express Check Card will not function until you have activated it. This prevents the card from being used if it's stolen from your mailbox or while in transit to you.
• Neural networks – These highly sophisticated programs monitor your transaction activity for anything unusual so we can contact you about it. Neural networks might recognize that your card is being used in Mexico and New York City on the same day.
• Expiration date confirmation – As almost all Check Card transactions through the Visa network are made, there is an electronic confirmation made through Visa International that the card is valid, the credit limit is available, and it hasn't been stolen. In addition, on BIFCU Express Visa Check Card transactions, the expiration date supplied must be correct. The one inconvenience of this security measure is that you must update the expiration date with vendors who make regular automatic charges to your card (such as online services, newspaper subscriptions, etc.).
• Block on Internet gambling – Visa instituted this block on cards for two reasons – (1) in most states, it is illegal to gamble across state lines, and (2) off-shore gambling has resulted in a variety of fraud claims and financial hardship for people with compulsive gambling problems.
• Verified by Visa^® – This optional free service verifies card ownership when making online purchases. It's designed to help prevent fraudulent use of your BIFCU Visa Credit Card and BIFCU Express Check Card numbers. Visit Verified by Visa to learn more about this service and sign up.